Frequently Asked Questions

Everything you need to know about your next home cinema upgrade.

What is your shipping policy for large television sets?

We offer specialized white-glove delivery for all screens over 65 inches to ensure they arrive safely. Standard shipping is free on orders over $500.

Do you offer professional installation services?

Yes, we provide optional professional wall-mounting and surround sound calibration services. You can add these to your cart during the checkout process.

What is the return policy for electronics?

We offer a 30-day return window for most items. Products must be in their original packaging and include all accessories to qualify for a full refund.

Are all products covered by a warranty?

Every product sold at The Big Screen Store includes a full manufacturer's warranty. We also offer extended protection plans for additional peace of mind.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you build your dream home theater today.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.